FREQUENTLY ASKED QUESTIONS (FAQ)

1. Do you provide interior design services?
While we do not offer interior design services, we recognize that our products come with many different options, including a wide variety of colours, fabrics, finishes, sizes, etc., which might become overwhelming. It is important to ensure that your new furniture selections fit your space and personal style. Our experienced Sales Associates can help recommend tailored design solutions to work with your specific needs and budget.

2. Where do you ship to?
Please consult one of our Sales Associates for more information on shipping to a particular destination.

3. Are all your products displayed in your showroom?
While we have some examples of our products on display in our showroom, it’s simply impossible to show every item within the space. To view our full selection of products, please visit the Products section of our website. If you are interested in a specific item produced by one of the many brands we carry, and do not see it on the website, simply ask one of our Sales Associates.

4. How can I find out about employment opportunities with Hollace Cluny?
Please visit the CAREERS section of our website.

6. What is your return policy?
Please refer to the POLICIES & RETURNS section of our website.

7. Can I request a hold on an item?
Holds are applicable for regular priced merchandise only and are applicable for 48 hours.

8. Do you offer approval privileges?
Approval privileges are available for up to 48 hours. Approvals are not permitted over weekends. Items will be charged to the credit card on file if product is not returned within this period.

9. I saw something in a magazine and I can’t find it on your website – how can I get more information on the item?
One of our Sales Associate can provide you with the information you are looking for. If possible, please provide the title of the magazine, issue number and page number, to help us track down the item(s). For additional clarity, we may request for you to send us an image-capture highlighting the item you are looking for.

10. Do you have gift registries? We are happy to assemble and coordinate a “wish list” for our clients.

11. Do you have a program for Designers and Architects?
We have a Trade program for professionals in the design field. For more information, please visit the TRADES section of our website, which outlines what is required for Trade verification.

12. Payment methods
We accept all major credit cards.

Please contact us for up-to-date product information and availability.

© 2017 Hollace Cluny