Policies & Returns


All regular priced merchandise purchased in-store at Hollace Cluny is able to be returned within 5 days or exchanged within 10 days of the purchase date. Any product accepted for return must be in original and unused condition accompanied by the original invoice. Returns will be credited using the original method of payment. Cash and Cheque returns will be processed and mailed within 14 days. Shipping and delivery, if applicable, are not refundable.

Clearance Merchandise

All clearance merchandise and floor models are final sale and are not eligible for return.

Special Order and Custom Products

All custom and special orders require a 50% non-refundable deposit and are non-cancellable and non-refundable. Hollace Cluny reserves the right to refuse any returns.

Requesting A Hold on Merchandise

Holds are applicable for regular priced merchandise only and are applicable for 48 hours.


Approval privileges are available to trades up to 48 hours. Approvals are not permitted over weekends. Items will be charged to the credit card on file if the product is not returned within this period.

Subscribe to our email newsletter